Buying FAQ

Supplying hardware does not automatically include these services. Before accepting a quote, confirm who provides installation and calibration, the deliverables, location, equipment, fees and follow-up support scope. Request any services separately; their availability and responsibilities require written confirmation.

Read Package contents on the product page, then check the supplied and separately sold items in your quote. Tell us what you already own so we can avoid missing or duplicate parts.

You can buy one ECU or accessory, and mixed orders have no minimum value. For 10 or more units, send the models, quantity per model and destination for volume pricing. Your quote states the final price and its validity period.

No. Customer service replies first to confirm the products, quantities, included items, total price, payment and delivery. Check those details, then pay using the agreed method. Submitting the form itself does not take payment or reserve stock.

The catalogue does not show live stock. Before ordering, confirm the available quantity, product model and hardware revision, and any preparation or custom work required. Distinguish the estimated preparation time, dispatch date and carrier transit time. An estimated arrival date is not a guaranteed delivery commitment.

Ask for the part number, hardware revision, condition and available label, serial or supplier records. Any certificate must cover the actual item and destination. A brand name, manual or working software connection alone does not prove authenticity, dealer authorization or market approval.

Yes. Choose the ECU or accessory and quantity, then contact us for availability, payment and shipping. Personal buyers do not need a company name.

Contact us with the order reference as soon as possible. We will check whether preparation or dispatch allows the change, then agree any revised items, cost or delivery details with you.

Send the product, quantity and delivery country. We reply with the total, payment method, currency, fees and shipping details. There is no website checkout. Verify any changed payment details using the contact number on this site before paying.

Not automatically. The quote should state which charges are included, who clears the import and what may be payable on arrival. Send your country, city and postal code so we can check the service and charges.

Before taking payment, we need to confirm the product model, intended use, included items and delivery region. Shipping options, customs information and final costs can vary by order and region. Customer service first confirms fitment needs, order details and available payment methods so you understand the purchase contents and delivery arrangements before paying.

Confirm the product amount, quantity, applicable packaging, shipping, any payment-related fees, and which taxes or destination charges are included or payable separately. The product reference price does not automatically equal the total delivered cost.

Send the delivery country, city, postal code, quantity and package contents. The quote should specify the shipping service, costs, packaging scope, estimated transit time and whether insurance is arranged. Before dispatch, also confirm packaging requirements for the electronics and whether partial deliveries are acceptable.

Keep the packaging and labels, photograph visible damage and the items received, and contact us promptly with the tracking number and order or inquiry reference. Check the packing list as well. Further handling and the documents needed for a carrier claim depend on the agreed shipping terms. Your mandatory legal rights are unaffected.

Yes, including single-item orders. Send your country, city and postal code for available services, shipping cost and estimated transit time. Coverage depends on the address and the item.

Express services such as DHL, FedEx or UPS usually suit a single ECU or small parcel. Larger orders can be assessed for air freight or consolidated sea freight. We check the route, charges and delivery endpoint for your address and package.

Preparation time and transit time are calculated separately. Before payment, customer service confirms supply and preparation arrangements, then provides an estimated transit time for the selected shipping service. Customs clearance, remote-area delivery and carrier schedules may affect the actual arrival date.

After dispatch, we provide the shipment reference or tracking information available for the selected shipping method. Contact customer service with your order details if you need a status check; update frequency depends on the carrier and service.

Send the full address and postal code before payment. Carrier coverage, remote-area surcharges and address restrictions vary; some services need a physical address or an alternative delivery point.

The catalogue does not promise a single warranty period for all products. Confirm the warranty provider, period, coverage, exclusions, inspection process and responsibility for costs in the written quote for the specific product. Supplier or manufacturer support depends on the product and purchase terms. Website information does not replace mandatory rights under applicable law.

Send your order reference, product model, fault and when it started. Keep the packaging and photos; we may also ask for wiring photos, version details or logs. Stop using the item if it shows abnormal heat, smoke or an electrical fault.

Contact us first to confirm the return address, eligibility, inspection requirements and responsibility for costs for your purchase. Preserve the condition of the part and relevant records, and discuss any planned repair or modification before proceeding. Custom harnesses and software media may have specific terms; mandatory legal rights still apply.

Send us the order and shipment references. We will check the carrier information and help start an investigation. Keep delivery notices and correspondence. The resolution depends on the shipment status, service and agreed insurance.

Yes. Individuals can buy a single item, discuss product selection, or share their experience and ideas for content collaboration. Teams can discuss ECU projects, related products and technical information. Businesses can discuss product sales, wholesale or ongoing purchasing. Start with your region, the models of interest and a brief cooperation idea; individuals do not need company details. Specific products, quantities and arrangements are confirmed during the discussion.